Trouble Logging In? Here's How to Fix a Frozen Engager Account

Uh oh – seeing a message that your Engager account is frozen? Don’t worry – it usually means there's a small hiccup with your payment, and it's quick to fix.

What’s going on?

Engager payments are made via credit or debit card (not Direct Debit), so common issues include:

• You’ve got a new card with a different number

• Your card has expired

• Your payment didn’t go through for another reason

We don’t process payments ourselves – we use Stripe (a trusted global payment provider). So:

🔎 Step 1: Check your inbox.
Look for any recent emails from Stripe. They’ll usually explain what’s happened and how to fix it. Often, it's as simple as updating your card details.

Can I fix it inside Engager?

Yes! If your account was only just frozen, you’ve got 3 days to sort things out from inside the app:

👤 Go to Your Name → Subscriptions and Invoices
🛠️ Follow the on-screen steps to update your payment info

What happens if I don’t fix it in time?

We really hope it doesn’t come to this, but here’s what to expect if the issue isn’t resolved:

• After 3 days: you’ll be locked out of the app

• After 7 more days: your account and data will be archived

• After 30 days: your data will be permanently deleted

If you miss the 10-day window, reach out to us – we may still be able to help recover your data during the 30-day grace period.

Leaving Engager?

Sad to see you go – but we make it easy. You can export your full client list, along with all your files and folders, before your account closes. That way, you’ve got everything you need for a fresh start.