'Emails show either Forename or hello@ instead of my company name'

With Engager, we do our best to ensure that everything mirrors your existing practice, and that includes emails and how they're displayed to your end-client. 

We've realised that there's a quirk of GMAIL and Microsoft M365 that means it will only display your Forename, when the emails are created in Engager and pushed our via Gmail / MSOFT

In Gmail, when using an API, they only send out using your Forename rather than your full name and for some, this isn't ideal and we don't have a workaround for this - to explain, we simply create the email as you see it, then push through an API to Gmail / MSoft and it then picks up those settings before it hits the end customer

We think that there's a setting in your GMAIL / MSoft Settings for  'Send As' that needs to be changed. 

Update for GMAIL Display Name
 

First — confirm Gmail does have a name set

Log into the actual Gmail account that sends the email and check:

Gmail → Settings → See all settings → Accounts

Under Send mail as, next to your email address, it should show something like:

Your name you@your-domain.co.uk

If instead it shows:

you@your-domain.co.uk

Then click Edit info → enter your name → Save

If your name is already there, continue 👇

🟠 Next — the Gmail API “send-as profile” name

If you’re happy using Google’s API explorer (no coding!), here’s the least-technical way - this only works for the logged in user within Google, so would need to be done on a user by user basis (will update if I work out how to get a google workspace admin to check this)

1️⃣ Open this page

https://developers.google.com/gmail/api/reference/rest/v1/users.settings.sendAs/get

Ensure you’re signed in (top right)

In the right hand panel, click API

userId = me

Click execute - you might get asked for permission for the developer tools to access your account.

You’ll see a list — look for the send-as entry matching your address and check the field:

"displayName": "???"

If it’s blank or missing — that’s why your address is showing.

2️⃣ To set it

Go here:
https://developers.google.com/gmail/api/reference/rest/v1/users.settings.sendAs/patch

Ensure you’re signed in (top right)

In the right hand panel, click API

Fill in:

userId

me

sendAsEmail

Your email address

Request body

{
  "displayName": “Set your name here"
}

Click Execute

3 - Re-authorise the connection within engager