You’re always in control of your Engager subscription. Whether you need to upgrade, downgrade, or add a bolt-on, the process is quick and straightforward inside your account settings.

In your Engager account, you have complete control over your subscription. Whether you're ready to move from a Trial Account, selecting a higher plan ready for an influx of customers, or if you're looking to leave, you can do this all from your own Settings. 

How to Change Your Subscription

Log in to your Engager account.

Go to Settings → Subscription & Invoices.

Select the option to change your plan (upgrade, downgrade, or add a bolt-on).

Review the changes and click Submit to confirm.

You’ll be taken through the checkout process to finalise the change.

What Happens to Billing When You Make a Change

When you change your subscription—whether that’s an upgrade, a downgrade, or adding a bolt-on—Engager automatically takes care of the billing side for you:

• The system calculates a credit for the unused portion of your current subscription (the remaining days left in your billing cycle).

• That credit is then applied against the invoice generated for your new plan.

• This ensures you only pay the difference fairly, with no overpayment or wasted days.

This calculation happens instantly when you confirm your change, and your new subscription level takes effect right away.

If you decide to cancel your subscription altogether, you can also do this in the same area. We’ll just ask for some quick feedback to help us improve, and then your cancellation will be processed.

You'll have options to upgrade your account or change from your Trial by selecting your 'up to x clients' then Submit towards the bottom of the screen:

You'll then be taken to a page to checkout

Cancelling / Cancellation 
Leaving Us? Don't worry, you won't receive numerous blockers / retention calls - you may receive an email asking for feedback, but we're not like most companies and plead with you to stay with us; we get it, sometimes we're just not the right fit. 

To change from repeat subscription, or cancel entirely, you can do so from the options in the upper left-hand side

Any issues with this at all, contact us on support@engager.app