We have an extremely powerful, automated email facility within Engager which saves users thousands of hours in people power, every year. If you've not already set these up - read on - https://help.engager.app/hc/en-gb/articles/18596709471250-Setting-Up-Automated-Emails-Global-Auto-Reminders

While powerful and efficient, our system is built to to protect YOU, the user. There are many complex rules and regs about 'email spoofing and impersonation' that we won't bore you with, but the long and short is - an automated email should not be generated and sent to an end customer using an individuals email address. This is effectively impersonating your team members, which is not correct. 

This is why in Engager, the automated emails go from your shared inboxes as a rule. 

This is beneficial as the responses to these emails can be accessed by your whole organisation - helps things stop falling through the cracks. 

However, we know that there are firms where the relationship between the accountant and the customer are key in lasting relationships - we also know from experience, that end customers aren't always keen on 'generic looking' inboxes, so may not feeling comfortable sending requested info / responding to. 

Because of this we are exploring a workaround for this but there's no ETA on this.