When integrating Gmail with Engager, the Display Name you set in your Gmail account is what your recipients will see when they receive emails from you. If you want to update or set your Display Name, follow this guide. After making the change, you’ll need to re-authorise your Gmail integration in Engager for the new display name to take effect.

Step 1: Update Your Display Name in Gmail

Via Desktop:

1. Open your web browser and log in to your Gmail account.
2. Click the Settings icon (gear icon) in the top-right corner.
3. Select See all settings from the dropdown menu.
4. Navigate to the Accounts and Import tab.
5. Under the Send mail as section, find your email address and click edit info.
6. In the pop-up window:
   • Select the field where your current Display Name is shown.
   • Update it to your desired name.
     
7. Click Save Changes to finalise.

Step 2: Re-Authorise Gmail Integration in Engager

Once you’ve updated your Display Name in Gmail, you need to re-authorise the integration with Engager to ensure the change is reflected in your emails sent via the platform.

Steps to Re-Authorise:

1. Log in to your Engager account.
2. Navigate to Settings > Integrations > Gmail.
3. Locate your Gmail integration and click Re-authorise.
   
4. Follow the prompts to re-connect your Gmail account with Engager.
5. Once re-authorised, your updated Display Name will automatically sync and appear in future emails sent through Engager.

Tips for Setting a Professional Display Name

• Use your full name or a professional variation (e.g., "Jane Doe" or "John Smith | Accountant").
• Avoid nicknames or informal names unless they align with your business identity.
• Ensure consistency across all email accounts to maintain a cohesive professional presence.

Troubleshooting

• Display Name not updating in Engager: Ensure you've successfully re-authorised the Gmail integration after making changes.
• Multiple Gmail Accounts: If you use multiple Gmail accounts, make sure you’ve updated the Display Name for the correct account connected to Engager.
• Sync Delay: Occasionally, it may take a few minutes for changes to sync between Gmail and Engager.

Why is this Important?

Your Display Name is one of the first things your recipients see when they receive an email. Ensuring it reflects your professional identity or business branding can make a positive impression and build trust with clients.

By following these steps, you can easily set your Display Name in Gmail and ensure it’s seamlessly reflected in your Engager communications.