Why can't I log in when everyone else at my firm can?

You are probably using the wrong web address.

Your firm has its own Engager address in the form https://yourfirmname.engager.app/home. If you sign in from a general Engager page instead, Engager cannot match your email to your firm's account.

How to fix it

1. Go to your firm's own Engager address. If you are not sure what yours is, check the link in any Engager email your firm has received, or ask a colleague who can log in.
2. Try signing in again.
3. If it still fails, clear your browser cache and try once more.
4. If it still fails, try a different browser.

A useful clue

If everyone else at your firm can log in and only one person cannot, the problem is almost always local to that person. A saved bookmark pointing at the wrong address is the usual culprit. Type the firm address in fresh rather than using the bookmark.