How can I 'uncomplete' a job I have already completed?

To undo a job that you have already completed, set the service's dates back to the old ones. The audit trail shows you what they were.

Undo a completed job

1. Head on over to the client in question, go to Summary (Step 10) and find the relevant service.
2. Make sure you select the arrow to expand the service, then scroll down and select Audit trail.
3. You'll then see a full audit log of comments etc. When a job is completed, the newest entry shows the dates it moved from and to, for example Next due: 28/10/2026 to 25/11/2026 and Internal deadline: 25/10/2026 to 22/11/2026.
   
4. To undo it, go to Service details (Step 6) and set the old date in Next due: to move it back to the deadline date you need it to sit on. Set Internal deadline: back too, then select Save.

Moving the dates back restores the deadline only. The job's phase progress restarts from the first phase.

Phase / Steps

If you want to reverse a completed Phase / Step, simply enter the job card and, under Phases, select previous (next to complete current).

You've now reversed that phase / step.