'Emails show either Forename or hello@ instead of my company name'
With Engager, we do our best to ensure that everything mirrors your existing practice, and that includes emails and how they're displayed to your end-client.
We've realised that there's a quirk of GMAIL and Microsoft M365 that means it will only display your Forename, when the emails are created in Engager and pushed our via Gmail / MSOFT
In Gmail, when using an API, they only send out using your Forename rather than your full name and for some, this isn't ideal and we don't have a workaround for this - to explain, we simply create the email as you see it, then push through an API to Gmail / MSoft and it then picks up those settings before it hits the end customer
We think that there's a setting in your GMAIL / MSoft Settings for 'Send As' that needs to be changed.